Any complaint for non-conformity of the merchandise delivered should by made in writing and addressed to the Poterie de la Madeleine, immediately after reception of the merchandise. The client should conserve all packaging as well as the delivery receipt.

In the case of merchandise error, the client is legally obliged to return the merchandise, unopened and with all accompanying documents, to the Poterie de la Madeleine within 14 days of delivery. After reception, the Poterie de la Madeleine will replace and deliver, at no extra cost, the merchandise initially ordered.


In compliance with article L 121-16 of the Consumer Act, the client has 14 working days from the delivery date, in which to return the merchandise, at his own cost, for exchange or reimbursement.

The item returned should be in its original packaging. It should not have been opened or used, nor been subjected to any deterioration or damage of any kind.

The client has free right of rescission. The client shall be reimbursed within 14 days from the reception of the returned merchandise. The client shall provide the Poterie de la Madeleine with all bank information necessary for the reimbursement.

Returns must be sent to :


1750 route des Cévennes 30350 LÉZAN – France

For other questions

Tel : +33 (0)4 66 61 63 44

Fax : +33 (0)4 66 61 87 29

Email :

Being hand-made, any traces of sponges, unevenness or light surface scratches are integral aspects of the vase, and not manufacturing defects.

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