Can i place an order on your site ?
Yes ! Our e-commerce site continues to operate during the confinement period. Orders are processed and continue to be shipped.
Is your customers service reachable ?
Despite the constraints linked to this health crisis, we are doing everything possible so that our customer service can take care of your requests. Your contacts are teleworking and respond to you as soon as possible.
Please use the contact form for all your requests as much as possible.
I placed an order before lockdown. When will I receive it?
We continue to ship your orders as long as the carriers continue to operate. Our workshop operates in reduced staff but it still works.
As a result, processing and or delivery times may be extended.
How to follow the progress of the processing of my order?
You can follow the progress of the processing of your order in your customer area. You will also receive an email as soon as a change occurs in the processing of your order. (Preparation in progress, delivery, production, ...)
For any additional information, you can use our contact form. Our commercial team is mobilized in telework in accordance with the recommendations of the french government.
Are all your stores closed?
In accordance with french government demand, all of our stores open to the public (Anduze, Montpellier Polygone, Béziers Polygone, Nimes place d'Assas) are currently closed. This closure will last until the authorities order us to do so.
You can nevertheless make your purchases on our online stores www.poterie.com for pottery and www.lamadeleine-deco.com for decoration, textiles, garden, furniture.